SMS Opt-In Policy
How Taskquatch® collects consent before sending text messages
How recipients opt in
Taskquatch is a home services marketplace app that connects customers with local service providers. Consent to receive text messages is collected through a web form inside the Taskquatch mobile app during account signup.
- The person downloads the Taskquatch app and begins creating an account.
- On step 2 of signup, they enter their mobile phone number.
- The number is verified with a one-time passcode sent to that number.
- On step 3 of signup, they must actively tick an agreement checkbox that discloses SMS consent. The checkbox is unchecked by default and the account cannot be created until the person selects it themselves.
Exact consent language shown at signup
What we send
Messages relate to the recipient's own account and tasks. We do not send marketing or promotional content, and we do not sell or share phone numbers with third parties for their own marketing.
| Category | Examples |
|---|---|
| Account notifications | Task request received, service provider assigned, provider en route, task completed and approved, items added to a task, tip received, approval reminders |
| Customer care | New in-app message alerts, and two-way support conversations when a recipient replies to one of our messages |
How recipients opt out
Every message includes the notice "Reply STOP to opt out. Data rates may apply." Recipients can stop messages at any time by:
- Replying STOP to any message, which immediately disables SMS for that number
- Turning off SMS notifications in the app under Settings
- Using the SMS removal page
Replying START resumes messages, and HELP returns support information.
Related policies
- Terms of Service, including the full messaging terms
- Privacy Policy