SMS Opt-In Policy

How Taskquatch® collects consent for recurring text messages

How recipients opt in

Taskquatch is a home services marketplace app that connects customers with local service providers. Recurring task and account messaging consent in the mobile app is collected through a dedicated optional checkbox that is used for nothing else. It is unchecked by default, presented separately from our Terms of Service, Community Guidelines and Privacy Policy, and is not a condition of creating an account. The website service request form uses a separate, required checkbox for transactional texts about that request (verification code, task updates, and coordination). We send a one-time passcode to verify a phone number. After a website service request, we may also send one text with a secure link to continue the request in the Taskquatch app.

Path 1: Taskquatch mobile app signup

  1. The person downloads the Taskquatch app and begins creating an account.
  2. On step 2 of signup, they enter their mobile phone number.
  3. The number is verified with a one-time passcode sent to that number.
  4. On step 3 of signup, two separate checkboxes are shown. The first covers the Terms of Service and Community Guidelines and is required to create an account. The second covers SMS consent only, is optional, and has no effect on whether the account can be created.

By creating your account with this number, you agree to receive a one-time SMS code to verify it. Message and data rates may apply.

Reproduced from step 2 of the Taskquatch app signup screen. This standalone disclosure is shown directly under the phone number field as soon as a number is entered, and applies only if a phone number is provided, before the consent checkboxes below are shown on step 3.

Checkbox 1, required, no messaging consent:

I agree to the Terms of Service and Community Guidelines. I understand that Taskquatch has a zero tolerance policy for inappropriate content and abusive behavior.

Checkbox 2, standalone SMS consent, optional:

I agree to receive recurring automated text messages from Taskquatch about my tasks and account at the mobile number I provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Optional. Not required to create an account. This is separate from the one-time SMS verification code sent to confirm your phone number, disclosed above. You can change this anytime in Settings. SMS Opt-In Policy

Reproduced from the Taskquatch app signup screen. Neither checkbox is pre-selected, and the SMS checkbox is the only place where recurring messaging consent is requested.

The user taps Create Account to submit the form. The recurring SMS consent choice is recorded with the account only if the user selected the optional SMS checkbox. Leaving it unchecked does not prevent account creation.

Path 2: Service request form on taskquatch.app

  1. The person describes the job they need done and enters their contact details.
  2. On the final timing step, they agree to the Privacy Policy and Terms of Service.
  3. A dedicated SMS consent checkbox is shown below that notice, unchecked. It covers transactional texts about this request (verification code, task updates, and coordination) and must be ticked before the request can be saved.
  4. The phone number is then verified with a one-time passcode. We may also send one text with a secure link to continue the request in the Taskquatch app.

Reproduced from step 3 ("When do you need it?") of the service request form on taskquatch.app. The SMS consent checkbox is shown only on that step, below the Privacy Policy and Terms of Service line, and is required to submit the request.

I agree to receive text messages from Taskquatch® about this request (verification code, task updates, and coordination). Message and data rates may apply. Reply STOP to opt out.
Required to submit a website service request. This consent is for transactional messages about the request you just started, not for recurring marketing. SMS Opt-In Policy

Reproduced from the service request form on taskquatch.app.

The user taps Save request to submit the service request and the transactional SMS consent shown above. The user then receives the one-time code used to verify the submitted phone number.

What we send

Messages relate to the recipient's own account and tasks. We do not send marketing or promotional content, and we do not sell or share phone numbers with third parties for their own marketing.

Category Examples
Required transactional messages One-time phone verification code and, after a website service request, one final text with a secure link to continue the request in the Taskquatch app
Account notifications Task request received, service provider assigned, provider en route, task completed and approved, items added to a task, tip received, approval reminders
Customer care New in-app message alerts, and two-way support conversations when a recipient replies to one of our messages

How recipients opt out

Recurring and service-request continuation messages include the notice "Reply STOP to opt out. Data rates may apply." Recipients can stop recurring messages at any time by:

Replying START resumes messages, and HELP returns support information.

Related policies

Taskquatch® · taskquatch.app